Privacy Policy & Terms of Service

1. Data We Collect

We collect only the store-level data that is required to deliver inventory balancing features:

Store Information

• Store domain and Shopify shop ID
• Store locations (names and IDs)
• App installation and trial dates

Inventory Data

• Product names, SKUs, and variant IDs
• Inventory levels at each location
• Collection, vendor, or tag metadata when filters are enabled

Transfer History

• Transfer reference numbers and Shopify transfer IDs
• Source and destination locations
• Product quantities included in each transfer
• Creation timestamps

Usage Metrics

• Number of analyses performed
• Number of transfers created
• Configuration settings and selected filters

We do not collect or store customer personal data. All data points relate to store operations only.

2. How We Use This Data

Store data is processed to help merchants:

• Analyze multi-location inventory levels and detect imbalances
• Generate prioritized transfer proposals with “Why this?” context
• Create draft transfers in Shopify and track transfer history
• Maintain usage metrics, billing status, and operational audit logs

We do not resell or share store data with any third parties. Aggregated analytics may be used internally to improve performance, but no merchant-specific identifiers are exposed outside of secure logs.

3. Data Storage & Retention

The App stores operational data in secure cloud services. Different record types have different retention windows: transfer history and analysis activity are automatically purged after ~30 days, while notifications, watchlist entries, transfer plans, and daily usage metrics are retained for up to ~12 months. Configuration persists while the app is installed.

• Operational datastore: app configuration, transfer history, analysis activity, usage metrics, notifications, watchlist entries, and transfer plans (with per-record retention windows).
• Shopify authorization: the connection information needed for the app to access your store while it’s installed.
• Secure operational logs: used for troubleshooting and security auditing.

Automated deletions may take additional time to fully complete.

4. Shopify Data Access

The App accesses Shopify store data only through authenticated requests needed to provide inventory balancing features:

• Products and variants (identifiers and operational metadata like SKU)
• Inventory levels by location
• Locations (to route transfers correctly)
• Inventory transfers (to create and track draft transfers)

The core product does not require customer order access. We do not store customer personal data.

5. Privacy & Compliance

• We handle Shopify-required privacy and deletion requests (including uninstall cleanup).
• On uninstall, cleanup begins immediately and is finalized within 48 hours.
• All traffic is encrypted in transit using HTTPS with TLS 1.2 or higher.
• Access to operational data is restricted to authorized AisleSpark team members.

6. Terms of Service

License and Access

Subject to these terms, AisleSpark grants you a limited, non-exclusive license to use the App within Shopify. You may not reverse engineer, resell, or provide unauthorized access to third parties.

Subscription & Billing

• 30-day free trial followed by a paid subscription. Subscription plans start at $50/month and include an annual option (20% discount).
• Billing is handled through Shopify; cancellations take effect at the end of the current billing cycle.

Availability & Support

• We monitor system health via secured operational logs and surface maintenance mode within the app.
• Email support is available at support@aislespark.com.

Limitation of Liability

To the fullest extent permitted by law, AisleSpark is not liable for indirect, incidental, or consequential damages arising from use of the App. You are responsible for verifying transfer recommendations before execution.

7. Contact

For questions about this policy or data handling, contact privacy@aislespark.com. For support inquiries, email support@aislespark.com.